Accessibility Statement

Last updated: 20 July 2026

Our commitment

PrimeDownloads aims to make its website and customer information usable by as many people as reasonably possible.

We are working to provide

clear structure;
readable text;
keyboard-accessible controls;
meaningful labels;
sufficient colour contrast;
responsive layouts;
useful image alternatives;
clear error messages;
accessible customer support.

Using the website

Users should be able to

zoom text and page content;
navigate principal functions by keyboard;
use common screen-reading technology;
access the website across desktop, tablet and mobile;
understand links, buttons and form labels;
complete purchasing and account tasks without unnecessary barriers.

Known limitations

Some downloadable products, previews or third-party checkout components may not yet meet every accessibility need.

Examples may include

complex spreadsheets;
highly visual planner pages;
third-party payment interfaces;
older PDF documents;
product previews containing dense information.

We review and improve these areas as products and systems are updated.

Do not falsely claim full WCAG conformance unless it has been formally tested.

Downloadable files

We aim to create clear, structured and usable files.

The accessibility of a downloadable file may depend on

file format;
software used;
customer customisation;
assistive technology;
complexity of the content.

Contact us before purchase where you need information about a specific format.

Reporting an accessibility problem

Email

info@primedownloads.co.uk

Include

page or product;
device;
browser;
assistive technology, where relevant;
description of the problem.

We aim to acknowledge accessibility reports within two business days and investigate reasonable improvements.

Ongoing improvement

Accessibility is considered when

creating new pages;
building products;
updating templates;
changing navigation;
reviewing forms;
testing responsive layouts.

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