Privacy Policy

Last updated: 20 July 2026

1. Who we are

PrimeDownloads is the trading name used for this website and digital-products business.

Company number

Not currently published

Registered or principal business address

No public business address is currently published. Customer support is available by email at info@primedownloads.co.uk.

Email

info@primedownloads.co.uk

For data-protection purposes, PrimeDownloads is the controller of personal information processed through PrimeDownloads.

1. What this policy covers

This policy explains how we collect, use, store and share personal information when you:

• visit PrimeDownloads.co.uk;
• create an account;
• place an order;
• use PrimeVault;
• download a product;
• contact support;
• subscribe to marketing; or
• otherwise interact with us.

1. Information we collect

Depending on how you use PrimeDownloads, we may collect:

Identity and contact information

• name;
• email address;
• billing address;
• business name;
• telephone number where supplied.

Order and transaction information

• products purchased;
• order number;
• order date;
• price;
• discounts;
• payment status;
• billing information;
• refund or dispute records.

We do not ordinarily store complete payment-card details. Those are processed by our payment provider.

Account and download information

• account username or identifier;
• encrypted password credentials managed by the website platform;
• purchase entitlements;
• download links;
• download dates and records;
• product version access;
• PrimeVault activity.

Communications

• support requests;
• complaint details;
• responses;
• product feedback;
• correspondence relating to orders or accounts.

Technical and usage information

• IP address;
• browser type;
• device information;
• operating system;
• referring pages;
• pages viewed;
• approximate location derived from IP address;
• security and diagnostic logs;
• cookie choices;
• analytics information where consent is required and obtained.

Marketing information

• subscription status;
• marketing preferences;
• engagement with marketing emails where enabled.

1. How we collect information

We collect information

• directly from you;
• automatically through the website and strictly necessary technologies;
• through optional analytics or marketing technologies where permitted;
• from payment and delivery providers;
• through communications with customer support;
• from fraud-prevention or security services where used.

1. Why we use personal information

We use personal information to

• process and confirm orders;
• provide secure digital downloads;
• maintain customer accounts and PrimeVault access;
• provide receipts, version information and eligible updates;
• respond to support requests and complaints;
• prevent fraud, misuse and unauthorised access;
• maintain accounting and tax records;
• improve products and website performance;
• protect legal rights;
• comply with legal obligations;
• send marketing where permitted.

1. Lawful bases

Depending on the activity, we rely on one or more of the following lawful bases:

Contract

We process information needed to

• take payment;
• fulfil an order;
• supply downloads;
• maintain purchase access;
• provide account functions;
• respond to product-related requests.

Legal obligation

We process and retain information where necessary for

• tax;
• accounting;
• regulatory;
• legal;
• fraud-prevention obligations.

Legitimate interests

We may process information where reasonably necessary to

• secure the website;
• prevent fraud;
• manage the business;
• improve products;
• understand non-intrusive website performance;
• establish or defend legal claims;
• provide effective support.

We balance these interests against your rights and expectations.

Consent

We rely on consent where required, including for:

• non-essential cookies;
• certain analytics;
• certain marketing communications.

You may withdraw consent at any time.

1. Payment processing

Payments are processed by Easy Digital Downloads checkout; no separate live external card-payment provider was detected in the public checkout source at the time of audit..

The provider may process payment and fraud-prevention information under its own privacy notice.

PrimeDownloads receives information needed to confirm the order, such as payment status, transaction reference and limited billing details.

Do not state that PrimeDownloads stores no payment data whatsoever. State accurately that complete card details are not ordinarily stored by PrimeDownloads.

1. Cookies and analytics

We use cookies and similar technologies as described in the Cookie Policy.

Strictly necessary technologies may operate without consent where legally permitted.

Non-essential analytics, advertising or marketing technologies must not be activated until valid consent has been obtained where required.

Customers must be able to reject non-essential cookies as easily as they accept them and change their preferences later.

1. Who we share information with

We may share limited personal information with service providers that help us operate PrimeDownloads, including:

• payment providers;
• website hosting providers;
• email-delivery providers;
• website and ecommerce platforms;
• backup and security providers;
• analytics providers where enabled;
• professional advisers;
• authorities where disclosure is legally required.

Insert a concise verified provider list here

• Payment processing: Easy Digital Downloads checkout; no separate live external card-payment provider was detected in the public checkout source at the time of audit.
• Website hosting: Hostinger
• Transactional email: WordPress/Hostinger transactional email; no separate public email-delivery provider was detected in the rendered site source.
• Analytics: No Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel or affiliate tracking script was detected in the rendered public source at the time of audit.
• Security and backups: Hostinger and LiteSpeed Cache were detected; no separate public backup or security processor was detected in the rendered site source at the time of audit.

Providers may use personal information only for the relevant service or under their own lawful obligations.

We do not sell personal information.

1. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use an appropriate lawful safeguard where required, such as:

• UK adequacy regulations;
• approved contractual safeguards;
• another lawful transfer mechanism.

List only providers and transfer mechanisms that can be verified.

1. Data retention

We retain personal information only for as long as reasonably necessary.

Indicative periods

• order, invoice and tax records: normally six years after the relevant financial period, or longer where legally required;
• account records: while the account remains active and for a reasonable period afterwards;
• purchase and download entitlement records: for as long as required to provide purchased access, Lifetime Updates or defend licence rights;
• support correspondence: normally up to three years after the matter closes;
• complaint or dispute records: normally up to six years after closure;
• security logs: normally up to twelve months unless needed for an investigation;
• marketing records: until consent is withdrawn, plus a minimal suppression record where needed to honour the withdrawal;
• cookie-consent records: for the period reasonably needed to demonstrate and respect preferences.

These periods may be extended where information is needed for fraud prevention, legal claims, regulatory requirements or an unresolved dispute.

1. Security

We use proportionate technical and organisational safeguards intended to protect personal information.

These may include

• secure hosting;
• access controls;
• password protection;
• encryption in transit;
• software updates;
• restricted administration access;
• order-linked downloads;
• backups;
• security monitoring.

No internet-based system can be guaranteed completely secure.

You should keep your account password confidential and notify us of suspected unauthorised access.

1. Your data-protection rights

Depending on the circumstances, you may have rights to:

• be informed about processing;
• request access to personal information;
• request correction;
• request deletion;
• request restriction;
• object to processing;
• request data portability;
• withdraw consent;
• complain to a supervisory authority.

These rights are not absolute and legal exemptions may apply.

1. How to exercise your rights

Send requests to

info@primedownloads.co.uk

Please provide enough information for us to identify you and understand the request.

We may ask for proportionate proof of identity before disclosing or changing personal information.

We normally respond within one month, subject to lawful extensions for complex requests.

1. Marketing communications

We send marketing communications only where permitted.

You can unsubscribe by

• using the unsubscribe link in an email; or
• contacting info@primedownloads.co.uk.

Unsubscribing from marketing does not prevent essential messages about orders, security, accounts, downloads or policy changes.

1. Children

PrimeDownloads is intended for adults and is not directed at children.

We do not knowingly collect personal information from children through customer accounts or purchases.

Contact us where you believe a child has provided personal information.

1. Automated decision-making

PrimeDownloads does not currently use solely automated decision-making that produces legal or similarly significant effects on customers.

Update this section before introducing such processing.

1. Links to other websites

Our website may link to third-party services.

We are not responsible for the privacy practices of an independent third party.

You should review the third party’s privacy information.

1. Complaints

Contact us first at

info@primedownloads.co.uk

You also have the right to complain to the UK Information Commissioner’s Office.

Do not publish an outdated ICO postal address from memory. Link the words “Information Commissioner’s Office” to the current official complaint page.

1. Changes to this policy

We may update this policy when our services, providers, technology or legal obligations change.

The latest version will be published on this page with a revised date.

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