Lifetime Updates Policy
Last updated: 20 July 2026
- What Lifetime Updates means
Where a product is marked “Lifetime Updates”, the original purchaser may access supported future versions of that same eligible product while:
- PrimeDownloads continues to operate;
- the product remains supported;
- the customer remains entitled to the purchase;
- the Licence Terms have not been materially breached.
“Lifetime” refers to the supported commercial lifetime of the eligible product, not the lifetime of the customer, company, website or any individual.
- Eligibility
Eligibility is shown on the product page at the time of purchase.
A product is not eligible merely because another PrimeDownloads product includes Lifetime Updates.
Keep an internal record of the eligibility displayed at purchase.
- What may be included
Updates may include
- corrections;
- compatibility improvements;
- usability improvements;
- formatting improvements;
- additional guidance;
- revised examples;
- improved formulas;
- updated versions of included files;
- reasonable product enhancements.
The nature and frequency of updates depend on the product.
- What is not included
Lifetime Updates do not include
- bespoke customisation;
- completion of templates for the customer;
- personalised professional advice;
- unrelated products;
- entirely new standalone collections;
- guaranteed features;
- guaranteed update dates;
- one-to-one consultancy;
- third-party software;
- future premium services;
- automatic migration of customer-entered data unless expressly offered.
- Delivery
Eligible updates are normally made available through
- PrimeVault;
- the customer account;
- a replacement secure-download file;
- another order-linked method.
Customers may need to sign in and download the new version manually.
- Versions
Where practical, eligible products will display:
- current version;
- updated date;
- concise version history;
- latest eligible download.
Customers are responsible for checking whether their working copy is current and for preserving any data or customisation before replacing a file.
- Customer customisation
An updated template may not automatically preserve edits made to an earlier copy.
Customers should
- keep backups;
- compare versions;
- transfer information carefully;
- test updated formulas or documents before operational use.
PrimeDownloads is not responsible for customer data lost through overwriting an existing file without a suitable backup, except where liability cannot lawfully be excluded.
- Product changes
We may change
- file formats;
- workbook structures;
- layouts;
- included guidance;
- delivery method;
- product naming;
where reasonably necessary to improve or maintain the product.
A substantial change does not entitle the customer to unrelated products.
- Discontinued products
A product may be discontinued where
- it is no longer commercially or technically viable;
- required third-party software becomes obsolete;
- legal or regulatory risk makes continued supply inappropriate;
- the product is replaced by a materially different product;
- PrimeDownloads ceases the relevant product line or business.
Where reasonably practical, existing purchasers will retain access to the last supported version for a reasonable period.
Lifetime Updates do not guarantee perpetual hosting or development after the supported product lifetime ends.
- Account and licence requirements
Update access may be suspended or ended where
- payment was refunded or reversed;
- the order was fraudulent;
- the licence was materially breached;
- access is being shared or abused;
- the customer cannot reasonably verify the purchase.
- No fixed timetable
Updates are released when PrimeDownloads determines that an eligible product requires or benefits from improvement.
There is no guaranteed update frequency.
- Support
Questions about eligibility or access may be sent to
info@primedownloads.co.uk
Include the order email, order number and product code where available.
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